DOMAIN QUESTIONS

Have questions about your domain and hosting integration? Check here.

How do I delegate access to my domain account?

In some situations your web development project manager may ask you to "delegate access" to your domain registrar account. This is done to help speed up the process for pointing your domain to your new hosting account once your new website is ready to go live, and can be removed at anytime. Here is instructions for how to do this. IMPORTANT:...

How do I transfer a domain to your company?

Transferring a domain to our company as your registrar takes just a few minutes. PREPARATION: Ensure to have the following available. Logins to your existing domain registrar account. Know which email address is set as the main owner of the domains currently. Payment method of choice to add.* * NOTE: Due to ICANN regulations and security, your main account with us and your...

How do I clear my DNS cache on my computer?

Clearing your DNS cache is easy to do and common if domain name servers were recently changed, but you are unable to view the site yet. Please note these instructions may slightly vary based upon your version of Windows: 1. Get to command prompt: Various ways to do this including: a. Click on START > then in the search box type in...

Why won’t my website come up by mysite.com, and only the IP address?

Here are some easy steps to verify that you have your domain setup properly: 1. Go to http://www.betterwhois.com/ and enter your domain, then submit. If it does not return a record, then you have not purchased your domain yet. Please contact our sales department for any assistance on this. 2. On the results page verify that your domain name servers are set...

What name servers or DNS changes do I use for your hosting?

If you are hosting with us, use the following name servers: NS1.TPPHOST.COM NS2.TPPHOST.COM Alternatively if you are hosting with us, but want to keep your DNS records managing by your domain registrar, please follow these steps: 1. Login to your domain registrar account. 2. Go to your DNS MANAGEMENT settings (if unsure where these are at, call your domain registrar). 3. Adjust your records as follows: a....

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