Questions about our project policies and contract terms? Check here.
For some website projects where we integrate mailchimp.com, you may be asked to temporarily create an admin account for us so that we can complete integration with your website. This is required due to the security they have in place that would send you an email or an SMS code within a short period of time. This requires you to...
Here are instructions for getting started with your new project work. Please ensure to follow these steps in a timely fashion to ensure fastest scheduling of your project. The project cannot be scheduled until these items are done. 1. CONTRACT: - You will receive an email containing a link to your contract. Please review this and if you have any questions, contact...
Unless otherwise indicated in your contract under special circumstances, our payment schedules separate your balance into equal payments across the development period in order to keep our pricing competitive and ensure project completion is done as quickly as possible for all clients. This is done for multiple reasons: Most larger project work may not be visible to a client until...
While we do strive to be very competitive and fair in our pricing and policies, we don't offer any "payment on completion" terms on any contracts. In order to keep our prices competitive, while also ensuring efficiency in our work, "payment on completion" terms are not offered. The reasoning behind this is based upon the fact that both our team and your...
Missing an item in your contract can happen in one of several ways: 1. We miss adding it during initial project discussions: This can happen on occasion either by human error, or via a misunderstanding of the requirements you state to us. 2. Information we requested in order to quote it was not provided to us. While we do our best to ensure...
Temporary suspension of a project per our TERMS OF SERVICE, can happen for several reasons: 1. Payments not received on time, or if you mailed a check we may be waiting for the check to clear the bank. 2. Signed / dated contract not received yet. 3. Assets not received in timely basis that are needed to complete current step of work. 4. Answers...
Scheduling of your new project / contract is dependent upon several items, all of which are indicated in your contract: 1. ACCEPT CONTRACT ONLINE: In order to get a "soft schedule" date for starting your project, it must be accepted online or it will not be added into our project queue. 2. RETAINER & SIGNED CONTRACT: You must then submit a signed /...
