Please follow these instructions for getting a backup copy of your website. You are responsible for making a backup of your website. While we do run daily backups as a courtesy, the integrity of these shared backups is not guaranteed and average wait time for a backup restoration is up to 7 days. Please read our website terms of service for additional information.
VIA FTP & ADMIN TOOLS:
1. For website files: Connect via FTP program of your choice using your provided logins, then download the entire /www/ folder contents.
2. For database: Login to www.yoursite.com/cpanel/ , scroll down to DATABASES > click on PHPMYADMIN, on the left side click DATABASES to select your database, then click the EXPORT tab. Leave all defaults and export as a SQL file option.
VIA CPANEL:
To download a copy of your entire hosting account (i.e. website, databases, emails, etc.):
1. Visit www.yoursite.com/cpanel/
2. Login with your provided logins.
3. Scroll down to FILES > and click on BACKUP WIZARD.
4. Follow the instructions.
NOTE: It is highly recommended that you run a backup of your store database at least once every day.
