Common FAQs about our website hosting and how to manage your account.
Below is an extensive list of documentation and video tutorials to help get you started in using cPanel account management software for your new hosting accounts. Our Cpanel FAQs & Tutorials Here is a great list of FAQs and tutorials we have created to help our customers: https://tppwebsolutions.com/faqs/topics/hosting-questions/ You can also view extensive documentation by CPANEL authors below: https://docs.cpanel.net/cpanel/ cPanel...
What Is ACRONIS Cyber Backup? Offered to our existing customers, Acronis Cyber Backups provide secure off-server daily backups with a self-service portal for easy backup management and restoration. This service is included with all shared hosting accounts, and optional for all Cloud or Dedicated hosting accounts. How Do I Use ACRONIS? There are a few ways you can use ACRONIS for backup management...
If you have the SpamAssassin "spam box" feature turned on within cpanel > emails > spam assassin, you cannot automatically see this folder. Here is instructions on how to set it up to view on webmail after logging into webmail. Please ensure that you name the folder "spam" lowercase, else it will not work. FOR ROUNDCUBE WEBMAIL: 1. At the bottom left...
For security purposes we cannot display your hosting logins on the website, but you can get your hosting logins / cpanel logins resent to you at anytime by following these instructions: 1. Login to MY ACCOUNT page. 2. On the left column click SUBSCRIPTIONS. 3. Click on the LOGINS button next to the hosting account you want to have logins resent to.
Below is a list of steps for you to take to get started as quickly as possible. If you have any questions or issues, please feel free to open a ticket via MY ACCOUNT section and we will gladly help. STEP 1 - PREPARATION: If you have an existing hosting account with another provider that you are moving to us, DO NOT...
Below is a list of steps for you to take to get started as quickly as possible. If you have any questions or issues, please feel free to open a ticket via MY ACCOUNT section and we will gladly help. STEP 1 - PREPARATION: If you have an existing hosting account with another provider that you are moving to us, DO NOT...
Below is a list of steps for you to take to get started as quickly as possible. If you have any questions or issues, please feel free to open a ticket via MY ACCOUNT section and we will gladly help. STEP 1 - PREPARATION: If you have an existing hosting account with another provider that you are moving to us, DO NOT...
If you are looking to migrate from your current hosting provider to TPP Host, call us today or open a ticket and our migration specialists will help you make this process as seamless as possible. In the meantime here is some common questions. How do I migrate my email accounts? If you are moving your email hosting to our company, here are...
If you believe your website hosted with us has been hacked, please contact us via trouble ticket or phone ASAP so we can look into options for repair and restoration of your website. We shall do a full evaluation to determine the type of hack, the extent of the damage to your website / databases, how they got into your...
If you are able to receive emails but get an error when sending them, then there is a high probability that your ISP (internet service provider) is actively blocking the default SMTP (outgoing mail server) port 465. TESTING FOR ISP BLOCK: Here is some steps for testing to see if your ISP is actively blocking outgoing email port 465. WINDOWS USERS: 1. On windows...
NOTE: If you believe your website hosted with us has been hacked, please contact us via trouble ticket or phone ASAP so we can look into options for repair and restoration of your website. We shall do a full evaluation to determine the type of hack, the extent of the damage to your website / databases, how they got into...
Determining If Your Email Account Has Been Compromised: Here are some easy questions to determine if your hosted email account with us may have been compromised or hacked. 1. Have you suddenly been receiving allot of bounce back emails that you did not send? 2. Have some of the emails you send being getting rejected and within the rejection indicating the words BLOCKED,...
Have you received a bounce back email with content of "Mail delivery failed: returning message to sender" that looks similar to this? A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Somebody100@Bellsouth.net SMTP error from remote mail server after initial connection: host gateway-f2.isp.att.net [207.115.11.16]: 550-67.225.197.56 blocked by...
Some people have reported issues with connecting to LINUX hosting email accounts via various newer iDevices (iPhone, iPad, iPod Touch). This is a common known problem with iDevices "auto discovery" feature when you try to setup an email account into your device. See below for a very detailed article that discuss this and give you solutions on how to resolve with...
If you are having problems connecting to a new / existing email account in MS Outlook or your smartphone, follow these steps to troubleshoot before opening a ticket: 1. Go to www.yoursite.com/webmail/ 2. Login using your full email address and password. If you cannot successfully login to webmail, then you wrote down your password wrong. Please login to CPANEL > EMAIL ACCOUNTS, locate...
This is a common occurrence with cell phone users who are getting emails to their phones. If you are not getting emails to your computer and getting no error messages, that indicates you have proper email logins setup. Thus the issue is with your cell phone email settings. By default when you setup an email account on most cell phones, it...
To start login to www.yoursite.com/cpanel > scroll down to EMAILS > click EMAIL ACCOUNTS > then locate the email of choice and click CONFIGURATION to see the configurations you will need. Need help creating an email account first? View our "How do I create and manage email accounts?" tutorial. ACCESSING AN EMAIL ACCOUNT VIA EMAIL SOFTWARE / MICROSOFT OUTLOOK: You can plug...
To create email accounts for your website: 1. Login to www.yoursite.com/cpanel/ 2. Scroll down to the EMAIL box and click on EMAIL ACCOUNTS link. 3. Fill out the form at top of the page to generate a new email account. View our next tutorial "How can I access my email account?" to see all the ways you can access your new email account.
You can perform a full backup on your website account, but cPanel doesn't allow restorations using the full backup file. You can download and restore the following components using CPANEL tools; home directory, MySQL databases, email forwarders, email filters. If this suits your needs, then read on. Else if you need a full account restoration, please contact us today via a...
Once you have logged into cPanel scroll down to the logs box and click on raw access logs. From here you can simply click on the domain you want to download the raw access logs for.
Forwarders allow you you to send a copy of all mail from one email address to another (email forwarding). Email forwarding is used so you do not need to check multiple email accounts. Example: send sales@yoursite.com to anotheremail@gmail.com. To use this feature follow these instructions: 1. Login to www.yoursite.com/cpanel/ 2. Scroll down to EMAILS > then click FORWARDERS. 3. Follow the instructions to add...
While there is no way to completely stop spam, there is definitely ways to cut back on it substantially. Regardless whether you are using a hosting provider like us, or a large company like MICROSOFT / GOOGLE / YAHOO, OUTLOOK365.COM, etc. for your email hosting, the challenge is still the same - how do you cut back on the amount...
Apache SpamAssassin is an anti-spam platform giving system administrators a filter to classify email and block spam (unsolicited bulk email). It uses a robust scoring framework and plug-ins to integrate a wide range of advanced heuristic and statistical analysis tests on email headers and body text including text analysis, Bayesian filtering, DNS blocklists, and collaborative filtering databases. This can be...
To access your website statistics reports: 1. Login to CPANEL via www.yoursite.com/cpanel/ 2. Scroll down and within the LOGS box click on AWSTATS. 3. On the next page click on your domain of choice. *note: If you are using an SSL certificate, you will see one option for www.yoursite.com and one for https://www.yoursite.com. Both contain different stats based upon when someone views your page...
Go to www.yoursite.com/cpanel/ for access to CPANEL.
Please follow these instructions for getting a backup copy of your website. You are responsible for making a backup of your website. While we do run daily backups as a courtesy, the integrity of these shared backups is not guaranteed and average wait time for a backup restoration is up to 7 days. Please read our website terms of service...
If you have received an email from our system referring to "Hosting Bandwidth Limit Approaching" or "Hosting Bandwidth Limit Reached", please see some additional information below. WHAT DOES "MONTHLY BANDWIDTH" MEAN? "Monthly Bandwidth" refers to the monthly allowed limit of data transfer for your selected hosting plan, also commonly referred to as "monthly traffic". The following are all things which add to...
If you have received an email from our system referring to "Hosting Storage Limit Approaching" or "Hosting Storage Limit Reached", please see some additional information below. WHAT DOES THIS MEAN? "Storage capacity" refers to the allowed amount of files / data that can be stored for your designated hosting plan. In example if your hosting plan allows you up to 1000MB (1GB)...
Depending on the options they give you, ideally select CPANEL if available else APACHE option.
After login to CPANEL, scroll down to SECURITY section, and click on SSL/TLS MANAGER. On that page there is a link for "Certificate Signing Requests (CSR)". Simply fill out the form and submit, then the CSR which is generated there (and copy sent via email) can be copied and pasted into the provided box where you bought your SSL certificate.
In order to ensure that when someone goes to www.yoursite.com that they can view your home page immediately on your LINUX hosting account, you need to name your home page any of the following: index.htm, index.html, index.php, default.htm, default.html If you are unsure, please contact us for assistance by opening a ticket via MY ACCOUNT.
To check your current disc usage and available storage, login to www.yoursite.com/cpanel/ Your total disc usage and alloted bandwidth can be seen in the left column.
There are two different ways to check the bandwidth for your account. OPTION 1: When you first log into cPanel you can view a quick overview of your bandwidth in the stats column on the left hand side. OPTION 2: After logging into cPanel scroll down to the logs box and click on bandwidth. From here you can view a more detailed...
To create a new FTP login for your Linux shared hosting account / website, follow these instructions: 1. Login to www.yoursite.com/cpanel/ 2. Click on the FTP Accounts link in the FILES box. 3. Fill out the form fields as follows: a. LOGIN: For this field enter what you want your username to be. The resulting username will end up being NEWUSERNAME@yoursite.com. b. PASSWORD: Enter your...
To have the main FTP and CPANEL password changed for your website, follow these steps: STEP 1: Login to CPANEL via www.yoursite.com/cpanel/ STEP 2: Under the PREFERENCES box, click on CHANGE PASSWORD. STEP 3: Change your password as instructed and click on the "Change your password now!" button. That password will now be your new password for FTP and CPANEL login. Please note for...
In order to FTP into your website to upload / download or delete files, you will need a good FTP program. If you don't have an FTP program already, we recommend following instructions for getting one of the following: CUTEFTP (paid): found at www.cuteftp.com FILEZILLA (free): found at filezilla-project.org CONNECTING VIA FTP Now that...
