If you have the SpamAssassin “spam box” feature turned on within cpanel > emails > spam assassin, you cannot automatically see this folder. Here is instructions on how to set it up to view on webmail after logging into webmail. Please ensure that you name the folder “spam” lowercase, else it will not work.
FOR ROUNDCUBE WEBMAIL:
1. At the bottom left column click on the gear icon, then “manage folders”.
2. In the folder column that appears, click on the + and create a new folder called “spam”, then click SAVE.
3. After saving that new folder will appear in the folders list. Click to select it, so it shows.
4. Done!
FOR HORDE WEBMAIL:
1. At the top click on the gear icon, then preferences, then mail.
2. Under “messages” click “spam reporting”.
3. Choose your spam folder from the list. It should be labeled as “spam”.
4. Done!
FOR SQUIRREL WEBMAIL:
1. Click on the folders link at the bottom.
2. Click to create a new folder and name it “spam”.
3. Done!
