How do I resolve a “Declined Subscription Payment” issue?

If you received an email indicating “Declined Subscription Payment”, then the payment method you have on file for your recurring subscriptions, was declined.

In order to ensure your subscription remains active and no additional decline fees are charged, please ensure to follow these steps ASAP within 7 days from the 1st recurring charge:

1. Login to MY ACCOUNT.
2. Click on SUBSCRIPTIONS, then click VIEW next to any subscription showing status of “ON HOLD”.
3. Scroll down to the ‘RELATED ORDERS’ section and click on the PAY link. This will push your subscription to checkout.
4. During checkout you can enter your updated billing address and credit card information, and submit. Our system will retain your updated billing info.
5. For additional subscription declines, repeat steps 1-3 and during checkout select your updated billing address and payment information you entered.
6. Done!

If you have any questions or issues, please contact us.