Common FAQs about managing your website email accounts.
If you have the SpamAssassin "spam box" feature turned on within cpanel > emails > spam assassin, you cannot automatically see this folder. Here is instructions on how to set it up to view on webmail after logging into webmail. Please ensure that you name the folder "spam" lowercase, else it will not work. FOR ROUNDCUBE WEBMAIL: 1. At the bottom left...
If you are able to receive emails but get an error when sending them, then there is a high probability that your ISP (internet service provider) is actively blocking the default SMTP (outgoing mail server) port 465. TESTING FOR ISP BLOCK: Here is some steps for testing to see if your ISP is actively blocking outgoing email port 465. WINDOWS USERS: 1. On windows...
Determining If Your Email Account Has Been Compromised: Here are some easy questions to determine if your hosted email account with us may have been compromised or hacked. 1. Have you suddenly been receiving allot of bounce back emails that you did not send? 2. Have some of the emails you send being getting rejected and within the rejection indicating the words BLOCKED,...
Have you received a bounce back email with content of "Mail delivery failed: returning message to sender" that looks similar to this? A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Somebody100@Bellsouth.net SMTP error from remote mail server after initial connection: host gateway-f2.isp.att.net [207.115.11.16]: 550-67.225.197.56 blocked by...
Some people have reported issues with connecting to LINUX hosting email accounts via various newer iDevices (iPhone, iPad, iPod Touch). This is a common known problem with iDevices "auto discovery" feature when you try to setup an email account into your device. See below for a very detailed article that discuss this and give you solutions on how to resolve with...
If you are having problems connecting to a new / existing email account in MS Outlook or your smartphone, follow these steps to troubleshoot before opening a ticket: 1. Go to www.yoursite.com/webmail/ 2. Login using your full email address and password. If you cannot successfully login to webmail, then you wrote down your password wrong. Please login to CPANEL > EMAIL ACCOUNTS, locate...
This is a common occurrence with cell phone users who are getting emails to their phones. If you are not getting emails to your computer and getting no error messages, that indicates you have proper email logins setup. Thus the issue is with your cell phone email settings. By default when you setup an email account on most cell phones, it...
To start login to www.yoursite.com/cpanel > scroll down to EMAILS > click EMAIL ACCOUNTS > then locate the email of choice and click CONFIGURATION to see the configurations you will need. Need help creating an email account first? View our "How do I create and manage email accounts?" tutorial. ACCESSING AN EMAIL ACCOUNT VIA EMAIL SOFTWARE / MICROSOFT OUTLOOK: You can plug...
To create email accounts for your website: 1. Login to www.yoursite.com/cpanel/ 2. Scroll down to the EMAIL box and click on EMAIL ACCOUNTS link. 3. Fill out the form at top of the page to generate a new email account. View our next tutorial "How can I access my email account?" to see all the ways you can access your new email account.
Forwarders allow you you to send a copy of all mail from one email address to another (email forwarding). Email forwarding is used so you do not need to check multiple email accounts. Example: send sales@yoursite.com to anotheremail@gmail.com. To use this feature follow these instructions: 1. Login to www.yoursite.com/cpanel/ 2. Scroll down to EMAILS > then click FORWARDERS. 3. Follow the instructions to add...
While there is no way to completely stop spam, there is definitely ways to cut back on it substantially. Regardless whether you are using a hosting provider like us, or a large company like MICROSOFT / GOOGLE / YAHOO, OUTLOOK365.COM, etc. for your email hosting, the challenge is still the same - how do you cut back on the amount...
Apache SpamAssassin is an anti-spam platform giving system administrators a filter to classify email and block spam (unsolicited bulk email). It uses a robust scoring framework and plug-ins to integrate a wide range of advanced heuristic and statistical analysis tests on email headers and body text including text analysis, Bayesian filtering, DNS blocklists, and collaborative filtering databases. This can be...
